Reference

How 889zk Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you use your account, make a deposit via DANA, OVO or GoPay, or contact our support team.

Account data protectedDANA, OVO, GoPay wallet data handled securelyYour data access rights explainedContact us to update your recordsIndonesia-applicable policy
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889zk How 889zk Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how we handle your personal information, want to request a copy of your data, or need to correct something on your account, our support team is the right place to start. You can reach us through live chat, email or our help desk — whichever works best for you. For account-level queries tied to a DANA, OVO or GoPay deposit, have your transaction reference ready so we can match it to your record quickly.

Team online

Live Chat

Open the chat widget from any page in your account. Our team will verify your identity before discussing any personal data held on your profile.

Email Support

Send a written data request to our support email. Include your registered account name so we can locate your record and respond accurately.

Help Desk Portal

Log in to your account and submit a ticket through the help desk. Ticket history is saved so you can track the status of your data request.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We use SSL encryption across all account pages and payment flows, which means data moving between your device and our servers is protected in transit. For players in Yogyakarta or anywhere else in Indonesia accessing their account on mobile, the same encryption applies whether you are on Wi-Fi or a mobile network. Our data handling practices are reviewed regularly to stay aligned with applicable obligations, and access to your personal information inside our team is restricted to staff who need it to operate your account.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences in your browser settings at any time.

Account Security

Login attempts trigger OTP verification sent to your registered number. If we detect unusual access patterns, your account may be temporarily held pending your confirmation.

Data Retention

Transaction data tied to DANA, OVO and GoPay deposits is retained for as long as legal and operational requirements apply. Profile data you correct is updated promptly.

Your Rights

You can request access to your data, ask for corrections, or query how long we hold specific records. Reach us via live chat or the help desk to start a formal request.

Privacy Policy — Common Questions Answered

Below are the questions we hear most often about data rights, account privacy and how we handle information tied to your wallet and account activity. If your question is not here, our support team can walk you through the specifics.

We collect your name, email, phone number and date of birth at registration. If you deposit via DANA, OVO or GoPay, we also log transaction references to match payments to your account.

No. We only record transaction reference numbers to verify deposits and withdrawals. Your e-wallet PIN and login details for DANA, OVO or GoPay are never stored on our side.

Send a request through live chat or the help desk portal with your registered account name. We will locate your record and provide the data we hold in a readable format.

Yes. Contact us via live chat or email, verify your identity, and tell us which detail needs correcting. We process corrections as quickly as account verification allows.

Transaction records, including those tied to DANA, OVO and GoPay deposits, are kept for as long as legal and operational requirements apply. Session logs are cleared on a rolling basis.

We do not sell your data to third parties for marketing. Data may be shared with payment processors to complete transactions, or where required by applicable law in eligible regions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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